Posted: May 30, 2017
**Update** This position has now been filled. Thank you to all who applied.
Company: GAC Training & Service Solutions Ltd.
Position: Administrator
The administrator will report directly to the Administration Manager.
Description of the Position
Reporting to the Admin Manager of NMCI Services, the Administrator is a member of the core NMCIS Team providing administration, course coordination and business support for NMCI Services and its associated joint venture company SNO Ltd & GTSS Ltd.
NB Note: For the initial six months the Administrator will work under the direct supervision of the established Office Administrator so as to acquire the requisite knowledge & experience to perform the role to perform efficiently.
Location: NMCI, Ringaskiddy, Co Cork
Company Background
GAC is a global provider of integrated shipping, logistics and marine services. Emphasising world-class performance, a long-term approach, innovation, ethics and a strong human touch, GAC delivers a flexible and value-adding portfolio to help customers achieve their strategic goals. Established since 1956, GAC employs over 9,000 people in more than 300 offices worldwide.
GAC Training & Service Solutions Limited (GTSS) was launched on 11 February 2010, aiming to provide cost saving and innovative training solutions for the LNG industry and other maritime sectors. This unique partnership between GAC and The National Maritime College of Ireland (NMCI) focuses on delivering a complete portfolio of training courses for both seafarers and shore-based shipping and commodity operations personnel. GTSS combines GAC’s global reach, over sixty years of maritime expertise and powerful branding with the NMCI’s superb facilities and a dedicated faculty.
Essential Duties and Responsibilities:
- The administrator’s responsibilities include but are not limited to the following;
- Receive inbound calls and emails from current and new customers/companies.
- Responsible for the administration process from booking through to certification and registration into the OPITO Vantage system and CMS.
- Responsible for classroom/facility bookings for scheduled and bespoke course bookings
- Represent NMCIS as a member on the college’s Internal Audit team and shall be responsible for completing internal audits on main scheme and NMCIS commercial courses
- Responsible for travel templates and organising client accommodation & transfers ahead of courses or board meetings.
- Preparing administration files for instructors before beginning course.
- Put together and deliver course packs where appropriate.
- Prepare scripts/handouts for courses
- Meet performance targets for speed, efficiency, sales and quality;
- Ensure all relevant communications, records and data are updated and recorded;
- Maintain up-to-date knowledge of industry developments and updates;
- Create trust and confidence when building a rapport with customers to effectively close each booking and retain customer loyalty, this includes reception duties for course registration.
- Represent GTSS and NMCI by ensuring each customer receives a friendly and engaging and efficient experience;
- Compile reports as and when required by the GAC Management Team;
- Work as part of a team supporting colleagues where necessary;
- Report any non-conformances to Management immediately in order to ensure that corrective action is carried out to prevent recurrence and insure continuous improvement.
- Adhere to strict data protection and confidentiality laws;
- Participate in any required NMCI training.
- Liaising with both the GTSS Marketing Executive & the Administration Manager to support the planning of all commercial courses
- Liaising with Lecturers, instructors to co-ordinate the efficient running of courses.
- Liaising with Finance regarding pricing of courses.
- Liaising with various individuals from companies on course details, numbers, requests etc.
- Liaising with catering staff & process canteen function forms.
- Be responsible for the replenishment of stationary at the NMCIS Ops office and postal duties.
- Fill out purchase Requisitions where appropriate & required.
- Certification, Catering Function Forms.
- Completion of Solas forms and liaising with Solas officers as required.
- Any other duties that may be assigned i.e.
Requirements
Essential:
- 3 years relevant administration experience.
- Good planning, organisational and communication skills.
- Excellent interpersonal, written, and oral communication skills;
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections;
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment;
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone;
- Ability to learn and navigate new software quickly;
- Ability to type 30 wpm+;
Desirable:
- ISO 9001 Certification & Auditing Skills
Salary: DOE
Email CV and Cover Letter to joy.gillen@nmci.ie before June 9th 2017.
Click the link below to download the job description in full.
Job Description GTSS Administrator
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Posted: July 14, 2016
Acting Chairman (Deputy Maria Bailey):
Deputies Martin Kenny, Martin Ferris, Micheál Martin (Leader of Opposition) and Thomas Pringle have three minutes each.
Deputy Martin Kenny:
“More than 400 people who have been trained by the National Maritime College of Ireland over the past year or so now find that they are not being certified. If this situation is not resolved, all of these people will be out of work from 1 January 2017. They will be unable to take up positions in Ireland or anywhere else in the world. It is intolerable that these people cannot be employed on any vessel anywhere until they get this certification in place. There seems to be some kind of stand-off between the Marine Survey Office, which is part of the Department of Transport, Tourism and Sport, and the National Maritime College of Ireland. We need to get this resolved as quickly as possible. Many of these people cannot go anywhere else in the world to get these courses. They took these courses in good faith and expected that everything would be all right. It is intolerable that they have been left out in the cold in this manner. I implore the Minister to sort out this problem as a matter of urgency. It needs to be done immediately in order that people can be reassured. No one is aware of any reason this situation has not been resolved up to now”
Deputy Martin Ferris :
“Up to 400 seafarers and 20 lecturers are poised to lose their jobs on 1 January 2017. Their jobs will be at risk unless we resolve a dispute between the National Maritime College of Ireland and the Marine Survey Office. In February 2015, the National Maritime College of Ireland made a submission to the Marine Survey Office seeking approval of a refresher course, but it has not yet received such approval. Following the Marine Survey Office’s failure to respond, the National Maritime College of Ireland approached the UK Marine and Coastguard Agency through a dedicated maritime offshore joint venture training company. The UK agency is highly regarded globally and has approved courses undertaken in a number of EU member states, including France, Spain, the Netherlands and Croatia. Every member state recognises the appropriate certificates issued by other member states. The seafaring upgrade that was carried out by the UK Marine and Coastguard Agency in conjunction with the National Maritime College of Ireland relates to on-board safety and basic seafaring safety skills. The Minister can resolve the stand-off that has developed as a consequence of all this. He needs to convince the Marine Survey Office of the legitimacy of the refresher courses that were provided by the UK Marine and Coastguard Agency. The agency, which is recognised globally, came here to provide these courses, and 400 seafarers took part in them.
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Posted: May 4, 2016
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Posted: April 26, 2016
A Chara,
The Marine Industry Awards 2016, in association with SeaFest, take place in the Radisson Blu Galway, on Thursday 30th June. The event promises to bring together all sub-sectors of the industry in Ireland, and highlight their important contribution to the Irish economy. The National Maritime College of Ireland are the proud patron of the event, and I encourage every one of you to enter and showcase your role.
Entering the awards is free and brings with it some fantastic PR opportunities.
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Benefits of entering include
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All finalists will be featured in the Sunday Business Post, while winners will have their photos published in a special post-awards report. There is also coverage on social media and local press.
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All finalists receive a special logo to use on promotional material.
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By winning you position yourself as a leader of the industry in Ireland.
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By entering you will get to work in front of key industry influencers that make up the judging panel.
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The awards night offers the opportunity to network with professionals from across the industry.
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Give your employees the recognition they deserve, and attract top recruits.
Entering is free and very easy, just visit http://www.marineawards.ie/enter-online.php, just visit or call Tommy on 01 524 2383 and he’ll be happy to help you. Don’t miss out on this amazing PR opportunity.
As an NMCI client you are also entitled to a special extended entries deadline of Friday 29th April at 17:00.
Best of luck, and I hope to see many of you there on the night.
Kind regards,
Conor Mowlds
Head of the National Maritime College of Ireland
Check out The Maritime Industry Awards 2015
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Posted: April 21, 2016
High Voltage (Management)
STCW’95 & non STCW’95
June 13th 2016
High Voltage (Management) is a 5 day course which gives seafarers the essential education and training in high voltage (HV) installations to meet the Knowledge, Understanding and Proficiency requirements as set out in STCW 2010 Tables A-III/2 and A-III/6 for electrical, electronic and control systems at the management level.
The course focuses on both classroom and practical training on The National Maritime College of Irelands state of the art campus, located in Ringaskiddy Co. Cork. Our top notch training facilities as well as our highly experienced instructors allows our delegates the opportunity to achieve the following training outcomes:
Management of HV operations on board a ship, including
Familiarization with HV Safety Rules.
Procedures and Legislation, Knowledge of Electrical Hazards.
Completion of Safety Records and Documentation.
Understanding the HV system and the maintenance of distribution capability, including
Operational and Safety Features.
Function of Protection Devices.
HV Switch Room Arrangements.
Analysing the Protection of Marine Distribution Systems.
Practical Maintenance.
Identification of faults within an HV system and reconfiguration of the system to maintain electrical supply, including
Identification of Fault Levels and Conditions,
Compiling and Implementing a Switching Plan to Isolate a High Voltage Distribution Fault.
For more information on High Voltage (Management)
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