National Maritime College of Ireland

Join our Team! SEFtec NMCI Offshore are seeking an Administrator.

*This Position has now been filled*

Position: Full time Administrator

The administrator will report directly to the Manager of SEFtec NMCI Offshore.

Description of the Position

Reporting to the Manager of SEFtec NMCI Offshore, the Administrator is a member of the core NMCI Services Team providing administration, course coordination and business support for NMCI Services and its associated joint venture companies SNO Ltd & GTSS Ltd.

NB Note: For the initial six months, the Administrator will work under the direct supervision of the established Manager to acquire the requisite knowledge & experience to perform the role to perform efficiently.

Location: NMCI, Ringaskiddy, Co Cork

Company:

SEFtec NMCI Offshore

https://www.nmci.ie/commercial

 

Company Background

SEFtec NMCI Offshore are global leaders in the delivery of Maritime and Offshore training courses. Having invested in excess of 60 million euros ($100 million dollars) into state of the art training facilities we provide delegates with the most up to date maritime training. As a dynamic company, which is growing year on year, we are now looking to expand our team and will be recruiting an Administrator to join the SNO team.

 

Essential Duties and Responsibilities:

 

The administrator’s responsibilities include but are not limited to the following;

• Receive inbound calls and emails from current and new customers/companies.
• Responsible for the administration process from booking through to certification and registration into the OPITO Vantage system and CMS.
• Responsible for classroom/facility bookings for scheduled and bespoke course bookings.
• Represent NMCI Services as a member on the college’s Internal Audit team and shall be responsible for completing internal audits on main scheme and NMCIS commercial courses.
• Responsible for travel templates and organising client accommodation & transfers ahead of courses or board meetings.
• Preparing administration files for instructors before beginning course.
• Put together and deliver course packs where appropriate.
• Prepare scripts/handouts for courses.
• Ensure all relevant communications, records and data are updated and recorded;
• Maintain up-to-date knowledge of industry developments and updates;
• Create trust and confidence when building a rapport with customers to effectively close each booking and retain customer loyalty, this includes reception duties for course registration.
• Meet & greet delegates at reception before each course, morning and afternoon.
• Represent Commercial Division and NMCI by ensuring each customer receives a friendly and engaging and efficient experience;
• Compile reports as and when required by the Management Team;
• Work as part of a team supporting colleagues where necessary;
• Report any non-conformances to Management immediately in order to ensure that corrective action is carried out to prevent recurrence and insure continuous improvement.
• Adhere to strict data protection and confidentiality laws;
• Participate in any required training.
• Liaising with instructors and management to support the planning of all commercial courses
• Liaising with Lecturers, instructors to co-ordinate the efficient running of courses.
• Liaising with Finance regarding pricing of courses.
• Liaising with various individuals from companies on course details, numbers, requests etc.
• Liaising with catering staff & process canteen function forms.
• Be responsible for the replenishment of stationary at the NMCIS Ops office and postal duties.
• Fill out purchase requisitions where appropriate & required.
• Any other duties that may be assigned.

 

Requirements

 

Essential:

• 3 years relevant admin experience
• Good planning, organisational and communication skills.
• Excellent interpersonal, written, and oral communication skills;
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections;
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment;
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone;
• Ability to learn and navigate new software quickly;
• Ability to type 30 wpm+;

 

Desirable but not essential:

• ISO 9001 Certification & Auditing Skills

 

Salary: €24,000.

Email CV and Cover Letter to careers@nmci.ie before August 17^th 2020.

*This Position has now been filled*

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