National Maritime College of Ireland

GTSS are seeking a part time Administrator

Position: Administrator –Part Time, Maternity Contract.

Company: GAC Training & Service Solutions Limited (GTSS)

Description of the Position

Reporting to the Managing Director, the GTSS Administrator is a core member of the administration team, providing course coordination and business support.

 

Location: NMCI, Ringaskiddy, Co Cork

 

Company Background

GAC is a global provider of integrated shipping, logistics and marine services. Emphasising world-class performance, a long-term approach, innovation, ethics and a strong human touch, GAC delivers a flexible and value-adding portfolio to help customers achieve their strategic goals.  Established since 1956, GAC employs over 8,000 people in more than 300 offices worldwide.

GAC Training & Service Solutions Limited (GTSS) was launched on 11 February 2010, aiming to provide cost saving and innovative training solutions for the LNG industry and other maritime sectors. This unique partnership between GAC and The National Maritime College of Ireland (NMCI) focuses on delivering a complete portfolio of training courses for both seafarers and shore-based shipping and commodity operations personnel. GTSS combines GAC’s global reach, over sixty years of maritime expertise and powerful branding with the NMCI’s superb facilities and a dedicated faculty.

 

Essential Duties and Responsibilities:

 

The administrator’s responsibilities include but are not limited to the following;

• Receive inbound calls and emails from current and new customers/companies.
• Responsible for the administration process from course registration through to certification using the company’s CMS.
• Responsible for classroom/facility bookings for scheduled and bespoke course bookings.
• Prepare Letters of Invitation as per client’s request, in order to support visa applications.
• Responsible for travel templates and organising client accommodation & transfers ahead of courses.
• Put together and deliver course packs where appropriate.
• Prepare scripts/handouts for courses.
• Ensuring all client’s receive Joining Instructions in a timely fashion, in advance of each course.
• Ensure all relevant communications, records and data are updated and recorded.
• Create trust and confidence when building a rapport with customers to effectively close each booking and retain customer loyalty, this includes reception duties for course registration.
• Meet & greet delegates at reception before each course.
• Represent commercial division by ensuring each customer receives a friendly and engaging and efficient experience;
• Work as part of a team supporting colleagues where necessary.
• Report any non-conformances to Management immediately in order to ensure that corrective action is carried out to prevent recurrence and insure continuous improvement.
• Adhere to strict data protection and confidentiality laws;
• Participate in any required training.
• Liaising with Lecturers, instructors to co-ordinate the efficient running of courses.
• Liaising with Finance regarding pricing of courses.
• Liaising with various individuals from companies on course details, numbers, requests etc.
• Liaising with catering staff & process canteen function forms.
• Any other duties that may be assigned.

 

Requirements

 

Essential:

• 3 years relevant administrative experience;
• Good planning, organisational and communication skills;
• Excellent interpersonal, written, and oral communication skills;
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment;
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers;
• Ability to learn and navigate new software quickly.

 

Salary: depending on experience.

Starting: March 2022 latest.

CV and Cover Letter to careers@nmci.ie

Follow us on social media @nmciservices

 

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