GTSS are seeking a part time Administrator

Position: Administrator –Part Time, Maternity Contract.

Company: GAC Training & Service Solutions Limited (GTSS)

Description of the Position

Reporting to the Managing Director, the GTSS Administrator is a core member of the administration team, providing course coordination and business support.

Location: NMCI, Ringaskiddy, Co Cork

Company Background

GAC is a global provider of integrated shipping, logistics and marine services. Emphasising world-class performance, a long-term approach, innovation, ethics and a strong human touch, GAC delivers a flexible and value-adding portfolio to help customers achieve their strategic goals.  Established since 1956, GAC employs over 8,000 people in more than 300 offices worldwide.

GAC Training & Service Solutions Limited (GTSS) was launched on 11 February 2010, aiming to provide cost saving and innovative training solutions for the LNG industry and other maritime sectors. This unique partnership between GAC and The National Maritime College of Ireland (NMCI) focuses on delivering a complete portfolio of training courses for both seafarers and shore-based shipping and commodity operations personnel. GTSS combines GAC’s global reach, over sixty years of maritime expertise and powerful branding with the NMCI’s superb facilities and a dedicated faculty.

Essential Duties and Responsibilities:

The administrator’s responsibilities include but are not limited to the following;

• Receive inbound calls and emails from current and new customers/companies.
• Responsible for the administration process from course registration through to certification using the company’s CMS.
• Responsible for classroom/facility bookings for scheduled and bespoke course bookings.
• Prepare Letters of Invitation as per client’s request, in order to support visa applications.
• Responsible for travel templates and organising client accommodation & transfers ahead of courses.
• Put together and deliver course packs where appropriate.
• Prepare scripts/handouts for courses.
• Ensuring all client’s receive Joining Instructions in a timely fashion, in advance of each course.
• Ensure all relevant communications, records and data are updated and recorded.
• Create trust and confidence when building a rapport with customers to effectively close each booking and retain customer loyalty, this includes reception duties for course registration.
• Meet & greet delegates at reception before each course.
• Represent commercial division by ensuring each customer receives a friendly and engaging and efficient experience;
• Work as part of a team supporting colleagues where necessary.
• Report any non-conformances to Management immediately in order to ensure that corrective action is carried out to prevent recurrence and insure continuous improvement.
• Adhere to strict data protection and confidentiality laws;
• Participate in any required training.
• Liaising with Lecturers, instructors to co-ordinate the efficient running of courses.
• Liaising with Finance regarding pricing of courses.
• Liaising with various individuals from companies on course details, numbers, requests etc.
• Liaising with catering staff & process canteen function forms.
• Any other duties that may be assigned.

Requirements

Essential:

• 3 years relevant administrative experience;
• Good planning, organisational and communication skills;
• Excellent interpersonal, written, and oral communication skills;
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment;
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers;
• Ability to learn and navigate new software quickly.

Salary: depending on experience.

Starting: March 2022 latest.

CV and Cover Letter to careers@nmci.ie

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NMCI COVID-19 Update

Due to the ongoing nation-wide situation surrounding COVID-19, we have received a directive from the Dept. of Education to close the facility at the NMCI.

We regret to inform you that all NMCI Services, GTSS & SNO courses from the 16th to 29th March have now been cancelled.

We will continue to take instruction from the Dept. of Education and monitor the ongoing situation and will be in touch with you again with further updates.

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GTSS celebrates 10 years in business!

Our history

GAC Training & Service Solutions Limited (GTSS) was launched in February 2010, aiming to provide cost saving and innovative training solutions for the LNG industry and other maritime sectors. GTSS combines GAC’s global reach, over sixty years of maritime expertise and powerful branding with the National Maritime College of Ireland’s (NMCI) skilled lecturers and instructors.

GAC’s business philosophy is about people, and long-term relationships with them. GAC value all people, whether they are a customer, a potential client, a partner, a supplier or one of their 9,000 employees in fifty countries around the globe.

Together, both companies recognise that optimally trained staff can crucially reduce physical, environmental and financial risks. GTSS offers a comprehensive range of courses and services, catering to the growing needs of the maritime industry. Visit https://www.nmci.ie/index.cfm/page/gtss to see a full list of courses.

A new era in bespoke training

2014 was the beginning of a new exciting era for GTSS when the company was awarded, what was then a four-year, training contract with an oil major. This was the single largest maritime training contract in the history of the Irish state and training continues to this day.

Our client made the decision to focus on the value added training of its ship’s officers to further increase efficiencies and most importantly safety throughout its fleet and met with several colleges

around the world for this purpose. At the end of the process the client choose GTSS as its preferred training partner due in part to the college’s modern physical facilities, favourable location and in part to the NMCI’s unique commercial experience, ethos and structures.

GAC played an important part in the decision process as they already had a long established global contract with the client for shipping services.

At the time of the signing of the contract Minister Richard Bruton, Minister for Jobs, Enterprise and

Innovation was quoted as saying;

“Here is an Irish organisation, winning deals with a major US company, increasing its export sales and ultimately creating jobs in Ireland. I wish both parties every success with this project”.

Customer focus

We recognise that our clients’ needs are not all the same and therefore our bespoke training reflects this. Our team have travelled to meet with clients from all industry areas, ranging from cruise

companies, and oil majors to superyachts management companies to discuss exactly what their training requirements are and where their preferred training locations are based.

Specialist training by experienced maritime professionals is fundamental to realising profitable efficiencies and minimising environmental and financial risks, both onshore and shipside. GTSS continues to provide innovative and cost saving training solutions to the maritime industry.

GTSS course developers and lecturers have unrivalled knowledge in military training, oil and gas, logistics, chartering, trading, ship operating, shipbroking and navigation. We have invested in building a focused team of highly qualified maritime and operational professionals to ensure the clients we collaborate with receive specialised training of the highest standards.

The future

It has been an exciting ten years for GTSS. We will continue to provide niche, high value and technologically advanced training courses, while empowering professionals, in the Maritime, Transport & Commodity Sectors for many years to come.

James O’Byrne, Managing Director of GTSS said,“10 years of GTSS in business is a proud moment for us. Not only does it signal 10 years of continuous success and loyalty, more importantly, it signals 10 years of providing vital training to the maritime industry. Thousands of seafarers have attended our courses and we have influenced their decisions and cultures onboard. We like to think that the industry is a safer place for our training. This is what makes us proud. We shall continue to grow and share our message across all sectors of our industry and make the world a safer and kinder place.”

For more information on GTSS courses please visit https://www.nmci.ie/index.cfm/page/gtss

For more information on GAC please visit https://www.gac.com/

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#CleanSeas Newsletter Competition

Turn the tide against plastic.

Reduce Reuse.

There is no Planet B.

Say no to single use plastic.

These are all important statements, and statements that are being said more and more with each passing day. The fight to save our oceans against increasing plastic pollution is growing in importance. People have come to realise that yes, just one person’s actions can make a difference. According to the UN Environment each year eight million tonnes of plastic leaks into the ocean. By 2050 an estimated 99% of seabirds will have ingested plastic. Saying no to plastic straws, bringing reusable mugs to cafes, refilling your sports bottle as opposed to buying single use water bottles are all ways we can take action.

Visit http://cleanseas.org/take-action to get more ideas on what you can do and take the pledge for #CleanSeas. GAC has agreed to support the UN Environment #CleanSeas campaign through taking direct action to reduce single use plastics in the company. Read more here https://www.volvooceanrace.com/en/news/11494_Ocean-Summit-inspires-GAC-to-sign-up-to-Clean-Seas.html

Here at the NMCI we have just ordered our latest GAC Training & Service Solutions (GTSS) sports bottles and thermal cups for our team. Subscribe to our quarterly NMCI Services newsletter below and be in with a chance of winning an NMCI goodie bag, complete with the GTSS sports bottle and thermal cup! All new subscribers for July and August will be entered into the competition.

If you didn’t re-opt in to our newsletter following our GDPR email notification (we know, we were one of many emails received in May!) then please do subscribe again so you don’t miss out on our latest news and future competitions.

Sign up to #CleanSeas and make your pledge to reduce plastic pollution today.

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Job Opportunity- Experienced Administrator required for NMCI Commercial Division

**Update** This position has now been filled. Thank you to all who applied.Company: GAC Training & Service Solutions Ltd.

Position: Administrator

The administrator will report directly to the Administration Manager.

Description of the Position

Reporting to the Admin Manager of NMCI Services, the Administrator is a member of the core NMCIS Team providing administration, course coordination and business support for NMCI Services and its associated joint venture company SNO Ltd & GTSS Ltd.

NB Note: For the initial six months the Administrator will work under the direct supervision of the established Office Administrator so as to acquire the requisite knowledge & experience to perform the role to perform efficiently.

Location: NMCI, Ringaskiddy, Co Cork

Company Background

GAC is a global provider of integrated shipping, logistics and marine services. Emphasising world-class performance, a long-term approach, innovation, ethics and a strong human touch, GAC delivers a flexible and value-adding portfolio to help customers achieve their strategic goals. Established since 1956, GAC employs over 9,000 people in more than 300 offices worldwide.

GAC Training & Service Solutions Limited (GTSS) was launched on 11 February 2010, aiming to provide cost saving and innovative training solutions for the LNG industry and other maritime sectors. This unique partnership between GAC and The National Maritime College of Ireland (NMCI) focuses on delivering a complete portfolio of training courses for both seafarers and shore-based shipping and commodity operations personnel. GTSS combines GAC’s global reach, over sixty years of maritime expertise and powerful branding with the NMCI’s superb facilities and a dedicated faculty.

Essential Duties and Responsibilities:

• The administrator’s responsibilities include but are not limited to the following;
• Receive inbound calls and emails from current and new customers/companies.
• Responsible for the administration process from booking through to certification and registration into the OPITO Vantage system and CMS.
• Responsible for classroom/facility bookings for scheduled and bespoke course bookings
• Represent NMCIS as a member on the college’s Internal Audit team and shall be responsible for completing internal audits on main scheme and NMCIS commercial courses
• Responsible for travel templates and organising client accommodation & transfers ahead of courses or board meetings.
• Preparing administration files for instructors before beginning course.
• Put together and deliver course packs where appropriate.
• Prepare scripts/handouts for courses
• Meet performance targets for speed, efficiency, sales and quality;
• Ensure all relevant communications, records and data are updated and recorded;
• Maintain up-to-date knowledge of industry developments and updates;
• Create trust and confidence when building a rapport with customers to effectively close each booking and retain customer loyalty, this includes reception duties for course registration.
• Represent GTSS and NMCI by ensuring each customer receives a friendly and engaging and efficient experience;
• Compile reports as and when required by the GAC Management Team;
• Work as part of a team supporting colleagues where necessary;
• Report any non-conformances to Management immediately in order to ensure that corrective action is carried out to prevent recurrence and insure continuous improvement.
• Adhere to strict data protection and confidentiality laws;
• Participate in any required NMCI training.
• Liaising with both the GTSS Marketing Executive & the Administration Manager to support the planning of all commercial courses
• Liaising with Lecturers, instructors to co-ordinate the efficient running of courses.
• Liaising with Finance regarding pricing of courses.
• Liaising with various individuals from companies on course details, numbers, requests etc.
• Liaising with catering staff & process canteen function forms.
• Be responsible for the replenishment of stationary at the NMCIS Ops office and postal duties.
• Fill out purchase Requisitions where appropriate & required.
• Certification, Catering Function Forms.
• Completion of Solas forms and liaising with Solas officers as required.
• Any other duties that may be assigned i.e.

Requirements

Essential:

• 3 years relevant administration experience.
• Good planning, organisational and communication skills.
• Excellent interpersonal, written, and oral communication skills;
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections;
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment;
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone;
• Ability to learn and navigate new software quickly;
• Ability to type 30 wpm+;

Desirable:

• ISO 9001 Certification & Auditing Skills

Salary: DOE

Email CV and Cover Letter to joy.gillen@nmci.ie before June 9^th 2017.

Click the link below to download the job description in full.

Job Description GTSS Administrator

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