For those that accept the responsibility of saving lives at sea, #training is an essential part of the role.
Take a look at this video, showing @RNLI lifeboat crew during simulated storm conditions in our sea survival pool. #seasurvival#nmciservicespic.twitter.com/kkWZONb9e2
SEFtec NMCI Offshore DAC welcomes applications for the position of Administrator on a part-time basis, 15 hours per week.
Description of the Position
This is a part time position 15 hours per week.
Reporting to the Operations Manager of SEFtec NMCI Offshore DAC, the Administrator is a member of the core Team providing administration for NMCI Services and its associated joint venture companies SNO DAC & GTSS DAC.
Location: NMCI, Ringaskiddy, Co Cork
Company: SEFtec NMCI Offshore DAC
Company background;
SEFtec NMCI Offshore are global leaders in the delivery of Maritime and Offshore training courses.
Based at the National Maritime College of Ireland we are a dynamic company, which is growing year on year.
We are the leading provider of professional Maritime, Offshore Training & Consultancy. Our strategy is to advance the industry and develop the skills of professionals through the provision of Training and expert Consultancy of the highest standard.
Our goal is to achieve and deliver excellence to our existing and future customer base. All of our
clients are trained by quality professional Instructors and lecturers.
Essential Duties and Responsibilities.
The Part Time administrator’s responsibilities include but are not limited to the following;
Receive inbound calls and emails from current and new customers/companies.
Supports the administration process from booking through to certification of courses.
Responsible for classroom/facility bookings for scheduled and bespoke course bookings.
Responsible for travel templates and organising client accommodation & transfers ahead of courses or board meetings.
Preparing administration files for instructors before beginning course.
Put together and deliver course packs where appropriate.
Ensure course packs are complete and filed.
Prepare scripts/handouts for courses.
Ensure all relevant communications, records and data are updated and recorded;
Maintain up-to-date knowledge of industry developments and updates;
Create trust and confidence when building a rapport with customers to effectively close each booking and retain customer loyalty, this includes reception duties for course registration.
Meet & greet delegates at reception before each course.
Represent Commercial Division and NMCI by ensuring each customer receives a friendly and engaging and efficient experience;
Compile reports as and when required by the Management Team;
Work as part of a team supporting colleagues where necessary;
Report any non-conformances to Management immediately in order to ensure that corrective action is carried out to prevent recurrence and insure continuous improvement.
Adhere to strict data protection and confidentiality laws;
Participate in any required training.
Liaising with instructors and management to support the planning of all commercial courses
Liaising with Lecturers, instructors to co-ordinate the efficient running of courses.
Liaising with Finance regarding pricing of courses.
Liaising with various individuals from companies on course details, numbers, requests etc.
Liaising with catering staff & process canteen function forms.
Be responsible for the replenishment of stationary at the NMCIS Ops office and postal duties.
Fill out purchase requisitions where appropriate & required.
Any other duties that may be assigned.
Requirements for Part Time Administrator
Essential:
3 years relevant admin experience
Good planning, organisational and communication skills.
Excellent interpersonal, written, and oral communication skills;
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections;
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment;
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone;
Ability to learn and navigate new software quickly;
Ability to type 30 wpm+;
Desirable:
ISO 9001 Certification & Auditing Skills
Salary: DOE
Immediate Start preferred.
Please forward your Cover Letter and CV to careers@nmci.ie using Part Time Administrator Application as the subject title.
“Virus now of international concern”- WHO” – The Irish Times
“UK warns against mass panic as race to halt outbreak intensifies” – The Guardian
“Crews marooned at sea” – The New York Times.
These were the viral headlines grabbing our attention around the globe in early 2020.
NMCI Services had wasted no time preparing. Throughout February 2020 we implemented the first of our enhanced infection control procedures with a particular focus on COVID-19.
We had real time data from our extensive network of international clients on the seriousness of COVID-19. Additionally we had staff operating overseas that were providing updates.
On March 11th 2020 the World Health Organization characterized COVID-19 as a pandemic.
On March 12th 2020 we safely brought home our staff from overseas.
That same day the Government announced the closure of all schools, colleges and childcare facilities until March 29th 2020.
We had until 6pm.
Staff, varying in all levels of digital knowledge, were within four hours oracles on OneDrive, Teams, Zoom and Skype (an achievement in itself).
The 29th of March came and went.
The team carried on with our reopening preps, updating and strengthening our procedures and risk assessments as Government Guidance and advice evolved.
We were ready, the “new normal” was now routine.
Ready, waiting and keenly aware that throughout the pandemic our trainees had to keep the ships at sea, energy flowing whether oil and gas or renewables and our emergency services were on duty throughout. We positioned ourselves so their essential training requirements could be met safely and without further delay.
Summer 2020 saw case numbers decrease, lockdown restrictions eased somewhat and life beginning to cautiously resume once again.
On August 31st the NMCI’s commercial division reopened, under strict safety protocols and with reduced class sizes we resumed essential training.
The new normal
NMCI Services had set sail and was safely navigating through the new normal.
Jim Morrissey, a NMCI Services trainer, explains how the team worked together to ensure the safety of all students, delegates and staff within NMCI Services.
“At the start of COVID-19 we really had to learn quickly as the situation and restrictions/safeguards were changing daily. We were required to put procedures in place which were robust enough to protect students, delegates and staff. It was difficult at the start as nobody had experienced anything like this before, but we coped well and adapted our safe operating procedures to comply with public health guidelines.”
Malcolm Meade, SEFtec NMCI Offshore Instructor, explains how workforce safety was a priority for the team:
“When the college shut down in March of last year not only did it effect my colleagues and I, it also effected the essential workers we provide courses for. It also meant that some workers for the energy sector were unable to refresh the safety training required for employment both nationally and internationally.
It was clear from the start we had to find a way to provide these courses to accommodate the workforce.
There was a phenomenal behind the scenes effort made by all of our staff during the first lock down and after, to ensure before, during and after every course the safety of the instructors and delegates were of paramount importance.
I believe these are trying times for all and we all have a part to play in overcoming this pandemic. A safe working space allows us and our clients to remain safe while providing a necessary service to the renewable energy sector.”
New protocols involved temperature checks and completing COVID-19 health declarations forms on arrival, placing hand sanitising stations in all areas, introducing a one way pedestrian system in our corridors, limiting class sizes and contact time, and completing contract tracing forms for not only staff and delegates but on equipment used by all, to name a few.
The following message was received after a recent March 2021 FOET course:
“I want to thank you and the team for your excellent support in getting me though the FOET course yesterday. I thought it was a really professional teamwork effort from all of you at NMCI. I was really impressed. Well done on your covid-19 process too. Thank you especially for your admin support in the planning and execution stages. It was also nice to get out and meet people again.”
What hasn’t changed?
While there is enormous focus placed on adhering to COVID-19 safety procedures, it is important to note that the attention given to each individual delegate has not changed. Timothy O’Riordan recently completed his FOET and sent the following message afterwards;
“I am writing this email to say a huge thank you and to express my gratitude to all involved.
As I am totally not comfortable under water, I was dreading the day that I would have to renew my certificate. Four years ago I also struggled with the underwater part but Cillian and the other divers coaxed me through it step by step. I think this time around was even worse for me as I was constantly thinking about what was to come but again I was coaxed through it and thankfully I completed it and survived !
I don’t think there is another training centre that would have as much patience and give as much support to a candidate such as myself and I really appreciate the time that was given to me.”
Attending a course with NMCI Services soon?
If you are attending a course with NMCI Services and have some questions, do contact our team in advance. We will be happy to discuss your training with you.
Our “COVID-19 NMCI Video” will give you an insight into what a typical day of training at the NMCI looks like at present.
Take the time to watch this video in advance of your arrival to ensure you know what to expect.
It’s been a very tough year for many. As we get closer to Christmas time the festive lights and plans to see family help create an air of optimism again. But for some, this time of year can be a struggle due to Seasonal affective disorder (SAD). Taking care of ourselves and loved ones is vital, especially in these COVID-19 times. It’s important to know how we might help a family member, crew member, colleague or friend, who may suffer from SAD.
Seasonal affective disorder (SAD) is a type of depression that’s related to changes in seasons — SAD begins and ends at about the same times every year.
Symptoms
Feeling down most of the day, nearly every day
Losing interest in activities you once enjoyed
Having low energy
Having problems with sleeping – either oversleeping or not getting any
Experiencing changes in your appetite or weight
Feeling sluggish or agitated
Having difficulty concentrating
Causes
Your biological clock (circadian rhythm). The reduced level of sunlight in autumn and winter may cause winter-onset SAD. This decrease in sunlight may disrupt your body’s internal clock and lead to feelings of depression.
Serotonin levels. A drop in serotonin, a brain chemical (neurotransmitter) that affects mood, might play a role in SAD. Reduced sunlight can cause a drop in serotonin that may trigger depression.
Melatonin levels. The change in season can disrupt the balance of the body’s level of melatonin, which plays a role in sleep patterns and mood.
What can you do to counteract the effects?
Get outside. Take a long walk, eat lunch at a nearby park, or simply sit on a bench and soak up the sun. Even on cold or cloudy days, outdoor light can help — especially if you spend some time outside within two hours of getting up in the morning.
Make your environment sunnier and brighter.
Open blinds, trim tree branches that block sunlight to your home. Sit closer to bright windows while at home or in the office.
Exercise regularly. Exercise and other types of physical activity help relieve stress and anxiety, both of which can increase SAD symptoms.
Being more fit can make you feel better about yourself, too, which can lift your mood.
Speak with your GP if you have any questions about your mental health or to read more please visit the HSE website here.
As of midnight tonight, October 6th, all counties in the ROI will be placed on Level 3 under the Plan for Living with COVID-19.
NMCI Services & SEFtec NMCI Offshore will remain open for educational training.
The courses we deliver are mandated for keyworkers within various maritime sectors.
These are our STCW courses, which are mandated by the International Maritime Organisation and accredited by the Marine Surveyors Office and our OPITOcourses, mandated by the oil and gas operators for safe transit to and from offshore installations.
We will continue to offer these essential courses with our current COVID-19 safeguards in place in order to assist the supply chain to continue to function.
We will continue to advise our customers if there are any changes to certification because of enforced restrictions. Please check our social media channels (Facebook, LinkedIn, Twitter and this Blog) for all updates. Use @NMCIServices to find us on all social media channels or click the links provided.
We shall work with all our customers to ensure they are both certified and safe whilst at the NMCI.
Our NMCI Services Admin team are working extremely hard to answer all questions you may have. Please email services@nmci.ie or call +353 (0)21 433 5609 to speak with our team. Course bookings can still be made online. Due to the large volume of emails and calls we are currently receiving, we would encourage customers to book online where possible.
In addition, please watch this video to view the COVID-19 safety measures we have implemented to protect you, your family, fellow students and staff.
The administrator will report directly to the Manager of SEFtec NMCI Offshore.
Description of the Position
Reporting to the Manager of SEFtec NMCI Offshore, the Administrator is a member of the core NMCI Services Team providing administration, course coordination and business support for NMCI Services and its associated joint venture companies SNO Ltd & GTSS Ltd.
NB Note: For the initial six months, the Administrator will work under the direct supervision of the established Manager to acquire the requisite knowledge & experience to perform the role to perform efficiently.
SEFtec NMCI Offshore are global leaders in the delivery of Maritime and Offshore training courses. Having invested in excess of 60 million euros ($100 million dollars) into state of the art training facilities we provide delegates with the most up to date maritime training. As a dynamic company, which is growing year on year, we are now looking to expand our team and will be recruiting an Administrator to join the SNO team.
Essential Duties and Responsibilities:
The administrator’s responsibilities include but are not limited to the following;
Receive inbound calls and emails from current and new customers/companies.
Responsible for the administration process from booking through to certification and registration into the OPITO Vantage system and CMS.
Responsible for classroom/facility bookings for scheduled and bespoke course bookings.
Represent NMCI Services as a member on the college’s Internal Audit team and shall be responsible for completing internal audits on main scheme and NMCIS commercial courses.
Responsible for travel templates and organising client accommodation & transfers ahead of courses or board meetings.
Preparing administration files for instructors before beginning course.
Put together and deliver course packs where appropriate.
Prepare scripts/handouts for courses.
Ensure all relevant communications, records and data are updated and recorded;
Maintain up-to-date knowledge of industry developments and updates;
Create trust and confidence when building a rapport with customers to effectively close each booking and retain customer loyalty, this includes reception duties for course registration.
Meet & greet delegates at reception before each course, morning and afternoon.
Represent Commercial Division and NMCI by ensuring each customer receives a friendly and engaging and efficient experience;
Compile reports as and when required by the Management Team;
Work as part of a team supporting colleagues where necessary;
Report any non-conformances to Management immediately in order to ensure that corrective action is carried out to prevent recurrence and insure continuous improvement.
Adhere to strict data protection and confidentiality laws;
Participate in any required training.
Liaising with instructors and management to support the planning of all commercial courses
Liaising with Lecturers, instructors to co-ordinate the efficient running of courses.
Liaising with Finance regarding pricing of courses.
Liaising with various individuals from companies on course details, numbers, requests etc.
Liaising with catering staff & process canteen function forms.
Be responsible for the replenishment of stationary at the NMCIS Ops office and postal duties.
Fill out purchase requisitions where appropriate & required.
Any other duties that may be assigned.
Requirements
Essential:
3 years relevant admin experience
Good planning, organisational and communication skills.
Excellent interpersonal, written, and oral communication skills;
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections;
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment;
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone;
Ability to learn and navigate new software quickly;
Ability to type 30 wpm+;
Desirable but not essential:
ISO 9001 Certification & Auditing Skills
Salary: €24,000.
Email CV and Cover Letter to careers@nmci.ie before August 17th 2020.
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